Class Cancelation & Rescheduling Policy

  • Updated

It’s sometimes necessary to make changes to upcoming classes and groups, even if they already have a coach assigned or learners enrolled. See below to determine how your credits are affected when a class is canceled or rescheduled.

noun-info-1587161-EF4A81.png These are general guidelines. Please note that your specific contract terms may differ.

Cancelation & Reschedule Penalties

  • 1 credit penalty: Canceling or rescheduling a class of standard size (30 or fewer learners) and length (60-90 minutes) on or within 7 days from the class date
  • 2 credit penalty: Canceling or rescheduling an Amplified class (more than 30 learners) on or within 7 days from the class date
  • 2 credit penalty: Canceling or rescheduling a 120-minute class on or within 7 days from the class date

When canceling an entire group, note that you will typically only be penalized for canceling or rescheduling the first class in the group, as long as the rest of the classes in the group are more than 7 days out.

Please reach out to your Customer Success Manager with any questions. 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.

/hc/theming_assets/01HZH7EN8MNZ74ESYESQH5FP1X