How to Analyze Membership Data

The Membership Insights tab in the Analytics Dashboard offers key performance metrics, enabling Learning Leaders to monitor learner engagement. Accessible via the Admin Dashboard, it includes filters by time, department, and location for customized data views.

1. Log in to the Admin dashboard and navigate to the Analytics tab at the top of the screen.

2. Go to the Membership Insights tab.

At the top of the Membership Insights tab, four primary metrics are displayed:

Total classes attended:

• The total number of Membership class sessions attended by each learner.

Attendance rate:

• The total number of enrolled learners who attend their registered class. 

Avg. class rating:

• The average rating your learners have given the Membership classes they’ve attended.

Learning effectiveness:

• The percentage of learners who answered ‘Motivated and capable of applying it” from the L2 question “How do you feel about what was covered in class?”.

Engagement Over Time

The Engagement Over Time chart visualizes trends in class enrollments and attendance, offering insights into learner participation over different time periods.

Most Attended Classes & Top Learners

Most attended classes

• The Membership classes at your organization that have been attended the most often.

Top Learners

• The learners who have taken the most Membership classes

Engagement by Department

At the bottom of the Insights tab, a department-level breakdown provides a detailed overview of each department's engagement. 

Key metrics include:

Learners with access

• The total number of learners from this department with access to membership

Engaged learners

• The total number of learners in this department who have taken at least one Membership class

Avg. rating

• The average rating learners from this department have given the membership classes they’ve attended

Attendance rate

• The total number of Membership classes learners from this department have attended divided by the total number of Membership classes learners from this department have enrolled in.

Classes Attended 

• The total number of Membership classes attended by learners from this department

Upcoming classes

• The total number of upcoming classes learners from this department are currently enrolled in

Note: Each description can also be viewed by hovering over the information icon beside each metric.

Export Learner Data

1. Log in to the Admin dashboard and navigate to the Analytics tab at the top of the screen.

2. Go to the Membership Learners tab.

3. Click 'Export' on the right side of the Dashboard.

4. Select if you would like to export all data or with filters applied. 

5. Click 'Export'.

6. This export includes all of the information in the dashboard in spreadsheet format. 

Membership Classes

Key metrics include:

Class

• The name of the membership class

Enrolled

• Number of learners enrolled in the class

Missed

• Number of learners who missed the class

Attended

• Number of learners who attended the class

Attendance Rate

• Percentage of enrolled learners who attended

Average Rating

• Average learner satisfaction rating for the class (displayed as stars and a numeric score)

AI Sessions

Key metrics include:

Session

• Name of the AI session

Users Attempted

• Number of unique learners who started that session

Users Completed

• Number of unique learners who completed that session

Session Attempts

• Total attempts for that session

Session Completion

• Total completions for that session

Last Activity

• Most recent learner activity for that session

Skills

Key metrics include:

Learners Scored

• The number of unique learners who have received skill scores

Session Scored

• The total number of scored learning sessions

Skills Scored

• The total number of individual skills that have been assessed

Key metrics include:

Skill

• The name of the competency being measured (e.g., Goal Setting, Communication, Coaching)

Avg Score

• The average learner score for the skill, measured on a 5-point scale.

Proficiency Rate

• The percentage of learners who have achieved proficiency for that skill

Learner Scored

• The number of unique learners who have received a score for the skill

Session Scored

• The number of learning sessions that contributed to the skill's score

Key metrics include:

Department

• The name of the department being evaluated

Avg Score

• The average learner score for the skill, measured on a 5-point scale

Learner Scored

• The number of unique learners who have received a score for the skill

Sessions Scored

• The number of learning sessions that contributed to the skill's score

Skills Scored

• The number of distinct skills that have been assessed for the department.

Highest-Scoring Skill

• The department's highest-rated skill, along with its average score

Lowest-Scoring Skill

• The department's lowest-rated skill, along with its average score

Learner Data

Learning Leaders can dive deeper into learner-specific data by accessing the 'Learners' tab. Learning Leaders can review the following information:

• Learner Name
• Department
• Location
• User Role
• Membership Status
• Membership Start Date
• Membership end date (if applicable)
• Last Assessment Completion Date
• Average Class Rating
• Total Number of Classes Enrolled in
• Total Number of Classes Completed
• Total Number of Classes Missed
• Learner Effectiveness Percentage
• Last Membership Class Attendance Date
• Attendance Percentage
• Last Login Date

Learning Leaders have the ability to customize their view in the Dashboard by selecting the fields they would like to see, as well as use filters to view specific data sets. 

Please complete the Admin Support Form if you need assistance regarding the Membership Insights page.