Congratulations on deploying Hone's Impact Survey to measure the effectiveness of your training programs! This guide will help you navigate the survey results in our platform and create a compelling impact story about your training initiatives.
Navigating the Survey Results in Platform
Below is a screenshot of the Impact Survey results, along with various filters to help you view and analyze the data.
- Access the Impact Survey results
- Login to your admin dashboard
- Navigate to the Assessments tab in the top toolbar
- Under "View aggregate results," select the "Impact Survey" tile
- Explore different views
- Insights: Quick snapshot of key aggregate metrics
- Multiple-choice: Detailed breakdown of responses for each question
- Free-form: Qualitative written feedback responses
- Use filters to customize your view:
- Respondent roles: Filter by Learner or Colleague responses
- Programs: Filter by program name
- Group: Filter by specific group or cohort
- Location / Department: Filter by location or department
- Assessments: See results for a specific assessment period or instance
- Review Response Rates
- Review Completion Rates in the platform by leveraging the filter features to review the completion for specific assessment instances.
Understanding The Impact Survey
The survey is composed of 7 questions total split between an impact assessment and a diagnostic tool:
- Impact Assessment: This section of the survey measures behavior change and business impact as a result of the training that has been completed.
- Diagnostic: This section of the survey is forward-facing and aims to capture information on continued areas for improvement at the skill and capability level.
To guide your analysis of the results of the Impact Survey, consider the following key reflection questions:
| # | Question | Purpose | Key Reflections | Important to Know |
|---|---|---|---|---|
|
1 |
Over the past few months, what has [Learner Name] improved at? |
Identify specific behaviors that have improved due to training. |
Which skills show the most improvement? Is there alignment between Learner and Colleague responses? How do these improvements relate to your program objectives? |
The answers to this question are dynamic and will populate based on the skills targeted in the specific classes learners completed within the assessment period. |
|
2-4 |
Over the past few months, how has [Learner Name’s] work to improve these skills impacted your…
|
Understand how the training has impacted broader important business-level results. |
What percentage of respondents reported positive changes? Are there any unexpected decreases? If so, investigate potential causes. How do these results align with your organization's goals? |
Why do these metrics matter? |
|
5 |
Please share specific examples of how [Learner Name] improving these skills has impacted you. |
Gather specific examples of how skill improvements have made an impact. |
What themes emerge from the qualitative responses? How do these examples support or expand upon the quantitative data? Which stories could be used to illustrate the training's impact to stakeholders? |
The answers to this question are under the “Free-form” results of the Impact Survey on the platform. Consider feeding the results into an AI tool to synthesize results and identify key themes. |
|
6 |
Looking ahead, which skills from their training class(es) would you like [Learner Name] to continue to focus on improving? |
Identify skills from the training that require further development. |
Which skills are most frequently mentioned as needing improvement? What follow-up training or support could address these needs? |
The answers to this question are dynamic and will populate based on the specific classes learners completed within the assessment period. The answers to this question may seem to contradict the answers to Question 1. It's possible for some colleagues to report improvements in a specific behavior, while others still see it as an area needing further development. For skills with mixed perceptions, consider creating short pulse surveys or focus groups to gain deeper insights. |
|
7 |
Looking ahead, in what general areas would you like [Learner Name] to develop their skills? |
Identify broader competencies for future development opportunities. |
Which competencies are most frequently selected? Is there alignment between Learner and Colleague responses? How do these align with your current and planned training offerings? Are there any surprising competencies that emerge? |
These competencies come from Hone’s Competency Model. How can we use this information? This data is just one input for us to consider as we look ahead to what training to provide in the future - consider it alongside your own knowledge of skill gaps and organizational goals. |
Take Action on Survey Results
The survey is composed of 7 questions total split between an impact assessment and a diagnostic tool:
Communicate Impact: Create a compelling narrative about your training impact using both quantitative metrics and qualitative examples. Share this narrative with key stakeholders, tailoring the information for their unique interests:
- Executives
- Focus on business impact and ROI
- Highlight how training outcomes align with specific organizational goals
- Present key performance indicators (KPIs) such as improvements in productivity, employee retention, or customer satisfaction
- For Department Managers:
- Emphasize team-specific improvements and skill development using the Hone filters
- Provide actionable insights and recommendations for further team growth
- Share success stories and best practices from their department
- For Learners:
- Recognize their efforts and achievements
- Share aggregate data on collective improvement
- Highlight how their personal growth contributes to organizational success
- For HR and L&D Teams:
- Present comprehensive data on program effectiveness
- Discuss areas for curriculum improvement or expansion
- Demonstrate the value of L&D initiatives to the organization
Reinforce learnings:
- Create internal resources that complement Hone training materials
- Develop company-specific case studies or examples that align with the course content
- Share relevant internal documents or tools that support the application of learned skills
- Implement post-training support resources within your organization (e.g., mentoring programs, communities of practice)
- Create opportunities for learners to apply new skills in your specific work environment
- Identify additional training needs:
- Analyze survey data to pinpoint persistent skill gaps
- Conduct follow-up assessments or focus groups for deeper insights
- Collaborate with department heads to understand specific team needs
- Regularly review survey results to track progress and identify emerging trends or needs
Need Help?
If you have any questions about interpreting your Impact Survey results or would like guidance on how to leverage these insights, please don't hesitate to contact your Hone Customer Account Manager or visit our live Learning Leader Office Hours.
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