Remove Learners in Program

You can remove learners from a private or Membership program once enrollment emails have been sent, and the learners' status is either enrolled, in progress, invited, or waitlisted. 

Please note the following:

• Learners can be removed in the following statuses: invited, enrolled, waitlisted, or in progress.
  • Learners cannot be removed if the program has ended for their group, and their status is 'Complete' or 'Incomplete'.
• Removing learners from a Membership program will not deactivate their membership access.
  • To deactivate learners' membership access, please complete the Admin Support Form.

Video for Private Program

Video for Membership Program

Steps for a Private Program

1. Log in to the Hone portal and navigate to the program to which the learner is invited. 
2. Navigate to the group where the learner is in.
3. The group flyout will appear on the right-hand side; click the ‘Learners’ tab.
4. Check the box next to the learners you want to remove from the program. 
5. Click on the 'Remove' button. 
6. A dialogue box will appear confirming the learners who will be removed. To proceed, click 'Remove Learners'.

Steps for a Membership Program

1. Log in to the Hone portal and navigate to the program to which the learner is invited. 
2. Navigate to the 'learner' tab on the left-hand side and search for the learner. 
3. Select learner and a flyout window will appear on the right-hand side.
4. Select 'More' and click on the 'Remove learner'.
5. A dialogue box will appear confirming the learners who will be removed. To proceed, click 'Remove Learners'.

 Frequently Asked Questions:

• Learner’s data in the private program will be removed and cannot be recovered, such as assessment, attendance, commitment, and feedback.
• Learners invited to 'any group' will be removed from all the groups they were invited to. 
• Learner’s Membership status and Membership records will remain active, such as attendance, commitments, and feedback will remain on the platform.
  • For deactivation of Membership, submit a Hone Admin Support ticket.