From your Hone platform, you have the capability to cancel upcoming groups in your program.
If you don't want to cancel a group but simply need to change the date or time of the group, you can also edit groups in the Hone platform.
- Click on this link to edit group(s).
Before Getting Started
- You can cancel a group that has not started.
- The following status means the group has not started: 'In Draft', 'Finding Coach', 'Enrolling', and 'Enrollment Closed'.
- 'In-progress' status means the group has started and cannot be canceled.
- Please review your contract or the general Hone Class Cancelation & Reschedule policy before proceeding with the cancelation.
Video Walkthrough
Steps to Cancel Group
- Go to the Hone Platform
- Select the desired Program.
- Select Group on the left-hand side.
- To open the group flyout, select the group you need to edit.
- Click 'More' in the upper right corner and select 'Cancel Group'.
- You will be prompted to enter a cancelation reason.
- Please review your contract or the general Hone Class Cancelation & Reschedule policy before proceeding.
- Click 'Yes, Cancel Group' if you wish to proceed.
- Learners and coaches will be notified of the cancellation.
Please complete the Admin Support Form if you need assistance canceling group(s).
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