Hone AI Sessions (AI Lessons & Practices)

Hone AI is a live AI coach that upskills employees in the flow of work, built on Hone’s extensive ecosystem of live learning experiences and research-backed content.

Hone AI supercharges employee development through:

• AI-Led Training. An interactive, on-demand tutor that delivers personalized, live training through voice, text, and visuals.
• AI Practice: Personalized conversation coach for practice with realistic simulations, tailored to each employee’s unique needs.

AI Sessions allow learners to supplement Hone’s live class experiences by leveraging AI to practice and learn more about the topics covered in classes that learners have attended. AI Sessions can adapt to what the learners share during the session, as it aligns with the lesson objective. This experience enables learners to engage in a live conversation with the AI, whether through spoken word or chat.

Navigating to AI Sessions in the Hone platform

Video Walkthrough

Steps to Access Hone AI

1. Log in to the Hone platform.
   1. Confirm that you are viewing the platform from your Learner Dashboard. Hone AI is currently only available on the Learner Dashboard.
2. On the left side of your screen, select the ‘AI Sessions’ option.

3. Select the lesson you are looking to complete at that time and click 'Start Now'.

4. Click ‘Join in voice mode'.
   1. If you would rather complete the lesson in Chat Mode, select ‘Join in chat mode'.

Enabling/Disabling AI Sessions

Admins can enable/disable the AI Sessions from their Admin Dashboard.

If an Admin disables Hone AI, learners will no longer see the ‘AI Sessions’ on their Learner Dashboard.

Before Hone AI is enabled for an organization, we recommend checking with your IT team to verify network access to the following domains.

•  
  • Domain requirements: api.elevenlabs.io should be reachable over WSS/WebSocket Secure (port 443).
  • Verification depends on the customer's network policies, but here's some general guidance that admins can share with their IT teams:
    • If the organization's network blocks access to the required domain or protocols, some Hone AI features may not work as expected.

Steps to Enable / Disable Hone AI 

1. Log in to the Hone platform.
2. Open ‘Team Settings’ on the top right side of the Admin Dashboard.
3. Click ‘AI features' on the left side of the screen.
4. Under Hone AI, toggle 'On, Admin only, or off'. 
   • On: Learners with Membership access will have access to AI Sessions on their dashboard. 
   • Admins only: only users with Hone Admin access will have access to Hone AI Sessions.
   • Off: Learners will not see the AI Sessions on their dashboard. 
5. Once you click your desired option, it will be saved automatically.

Microphone Usage for Voice Mode

Learners will need to give Hone microphone permissions in their browser if they would like to proceed with the conversational AI Lessons/Practice experience. Hone will initially ask learners for permission, but if a learner accidentally says 'no' and then needs to change it later, the platform can't re-prompt them; they need to give permission to the microphone themselves.

Helpful links:

• Google Chrome: Use your camera and microphone in Chrome - Computer - Google Chrome Help
• Safari: Control access to the microphone on Mac
• Microsoft Edge: Windows camera, microphone, and privacy - Microsoft Support
• Mozilla Firefox: How to manage your camera and microphone permissions with Firefox | Firefox Help

FAQ

• Hone AI Sessions need to be activated by the organization’s admin, and learners are required to have Membership access.
• Currently, all users must navigate to their Learner Dashboard to access this feature; there is no way to access it directly from the Admin Dashboard.
• From the ‘AI Sessions’ Dashboard, learners can see the AI Lessons/Practices they have already completed.
• At the end of the AI Lessons/Practice, learners will be asked to provide feedback on their experience with the AI and what can be improved in the future, so our team can continue to improve the user experience.
• Hone AI Sessions can be added to Membership Programs during the Program Creation process.
  • Click on this link to learn more about how to leverage Hone AI Sessions in Membership Programs.

Data Privacy & Security FAQ

• Who to contact with security, privacy, or AI-related questions?
  • The best place to start is our Trust Center, which provides self-service access to our security, privacy, and compliance documentation. Your IT team can also submit questionnaires directly through the Trust Center. If a questionnaire is required outside the Trust Center, or if your organization have additional questions not covered there, please email security-team@honehq.com.
• How is Hone AI protecting user data?
  • Hone AI is designed to protect learner privacy while enabling personalized experiences. Data shared with our subprocessors is never used to train underlying AI models. Hone and its subprocessors process data securely and only as needed to provide the service.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
• What happens if an employee asks Hone AI an inappropriate question?
  • Hone AI is designed to provide grounded, professional responses. We use prompt engineering and subprocessors, to help ensure responses are safe, ethical, and appropriate for the workplace. If an employee asks a question that falls outside these boundaries, Hone AI will not engage with the content.
• Who can see what I ask Hone AI?
  • Only authorized Hone team members may review interactions for quality assurance and to improve the learning experience. All sensitive data is handled in line with Hone’s standard security and privacy practices.
  • For more details, visit:
    • Hone Trust Center
    • Privacy Policy
• How is my data stored?
  • Data used by Hone AI is stored in accordance with Hone’s standard data protection and retention policies.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
    • Data Retention Policy
• Does Hone AI comply with GDPR regulations?
  • Data processed by Hone AI is handled in line with Hone’s standard data protection, retention, and privacy policies, which are designed to comply with GDPR requirements.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
    • Data Retention Policy
    • Privacy Policy
• What is Hone’s policy for AI Security?
  • Hone AI follows the same data protection, retention, and security practices that apply across all Hone services. Our subprocessors are bound by Data Processing Agreements and their service terms, which ensure customer data is only processed to deliver the service and is not used to train AI models. Hone also maintains strict vendor management and due diligence processes and has successfully completed a SOC 2 Type 2 audit.
    • For more details, visit:
      • Hone Trust Center
      • Data Protection Policy
      • Data Retention Policy

• How does Hone’s use of AI align with industry standards or best practices?
  • We approach AI as we do everything at Hone: with our customers and learning experience at the forefront of every decision we make. We apply the same security, privacy, and data protection practices to AI that we do across all services, validated through our SOC 2 Type 2 audit.
• Is it safe to upload my learners’ DiSC profiles to Hone AI?
  • Yes, it’s safe. If you want to personalize the experience based on DiSC, learning leaders will have the ability to upload their teams’ profiles, but that information is secure, private, and never used to train the AI. It’s only used to make the Hone AI experience more relevant for your team.
     

If you have any additional questions about the Hone AI, please contact support@honehq.com.