Here are the necessary details for your IT team to add Hone's domain and IP to the safelist, enabling Hone to send program communications to your learners.
Saflisting Hone's domain and emails is important so that learners can receive all relevant emails from Hone, including emails regarding upcoming sessions they have enrolled in and relevant information about the Hone platform.
- Not safelisting Hone's domain and relevant emails may lead to emails not reaching learners, as they will be filtered into the spam folders as the domain/email may be flagged as an unrecognized sender.
Emails/Domains to Safelist
Safelist Hone's domain: @honehq.com.
- Safelisting Hone's domain will ensure your learners are receiving emails from all Hone
Additionally, we recommend safelisting the following email addresses that send emails to Hone learners on a regular basis:
Sending IP: 149.72.226.146
(IP has been assigned by Sendgrid but it is reserved exclusively for Hone.)
Once these details are set internally, click this link and complete the Admin Support Form. Our team will reply to your request as confirmation we received your email.
Click on this link to learn more about email communications to learners.
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