The Hone platform sends automated email communications to prepare learners for a successful engagement. As the Admin, you also have the flexibility of when certain emails are sent.
For the Private Program: Click here for the PDF of the email communications.
For the Membership Program: Click here for the PDF of the email communications.
As a general guideline, you can expect that emails will be sent in the following scenarios:
Click on the title highlighted in pink to view the email context.
Pre Class Email
| Pre Class Email | When |
|
Program Invite Email |
Private Program: 3 weeks before the program launches (recommended) |
|
Enrollment Reminder Email* |
7 days after the initial invite if the learner has not taken action (recommended) |
| Enrollment Confirmation Email | Upon enrollment completion |
| Class Reminder | 1 day before class |
| Waitlist Confirmation | Upon joining the waitlist |
| Waitlist Invite | Once a new group is available for enrollment |
| Upon move completion within the admin platform | |
Day of Class Email |
|
| Day of Class Email | When |
| Join Class Email | 5 minutes before class starts |
| Class Missed | Upon class completion, if the learner hasn't joined |
Post Class Email |
|
| Post Class Email | When |
| Class Commitment Email | 15 minutes after class concludes |
| Class Commitment Reminder Email | 1 day after class if the learner has not completed the commitment |
Assessment |
|
| Assessment | When |
| 30-60 days after the end of the program | |
| Nominee Assessment Invitation | Upon completion of nomination by the learner |
| After self-evaluation and 2+ nominees respond | |
| Varies | |
Membership Email |
|
| Membership Email | When |
| Membership Classes Update | Weekly |
| Upon activation | |
Other |
|
| Other | When |
| Weekly on Monday |
*Click on the title of the email to make changes from the admin platform.
If your learners are not receiving specific emails, please ensure they have safelisted our domains here, or email us at support@honehq.com.
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