As the Learning Leader, you can deactivate user accounts directly through the Hone portal.
Important Notes
- Deactivated learners’ data will remain in the platform for reporting purposes.
- The platform will do the following for deactivated learners:
- Revoke platform access
- Remove Membership access
- Unenroll the user from any future classes (to not impact attendance rates)
- Remove learners from the ‘learners to follow up’ section in programs
- If you have HRIS connected to Hone, the deactivated user from your HRIS will automatically deactivate the user in Hone.
- Click here for steps to connect HRIS.
Steps to Deactivate Learners
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Log in to the Hone Portal.
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Navigate to the Learners tab at the top of the page.
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Select the learner you wish to deactivate.
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A fly-out window will appear, click on Actions.
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Click Deactivate User.
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A popup window will appear with information regarding the user's deactivation.
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Click Deactivate user.
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From the Learners tab. A deactivated status should show next to the deactivated learner’s name.
- Membership 'Disable' means the learner no longer has Membership access.
- Membership 'Cancel' means the learner's profile was reactivated and needs to be reset by Hone. Please complete the Admin Support Form to reactivate the learner's profile and Membership access.
FAQ
- Deactivated learners who had taken a Membership class will be accounted for in the Membership learner engagement data.
Please complete the Admin Support Form if you need assistance in deactivating or reactivating learners.
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