Understanding Hone's Impact Survey

Overview

The Impact Survey is Hone’s post-program survey. It is designed to be completed by learners after participating in one of our Private / Membership programs or Hone Membership classes, and it provides valuable insights into the effectiveness of our training programs and helps guide future learning and development strategies.

Why Use the Hone Impact Survey?

• Measures Behavior Change: Captures both self-reported and colleague feedback to gauge improvement.
• Available for All Programs: Works for both Private and Membership programs.
• Concise: The survey consists of just seven questions, ensuring it's quick but insightful.
• Inclusive: Designed for all employee levels—individual contributors and managers alike.
• Comprehensive Reporting: Use Hone’s platform to analyze the data and create compelling reports that show the impact of training.

Who Benefits from the Hone Impact Survey?

• Learners: To reflect on their learning journey and identify areas for further development.
• Managers: To understand the impact of training on their team members.
• Learning Leaders: To assess the effectiveness of learning programs and make data-driven decisions for future training initiatives.

What Does the Survey Measure?

The Hone Impact Survey focuses on two key levels of impact: 

• Behavior Change: Did the learner improve in key behaviors targeted by the training?
• Business Impact: Did the training enhance organizational performance?

The survey consists of two main sections: 

• Impact Assessment: This section of the survey measures behavior change and business impact as a result of the training that has been completed.
• Diagnostic: This section of the survey is forward-facing and aims to capture information on continued areas for improvement at the skill and capability level.

How Does the Survey Work?

Here’s a step-by-step breakdown of how the Impact Survey is conducted:

Survey Setup:

• Admins select a timeframe for the survey (monthly, quarterly, etc.).
• Admins choose which programs they want to assess.

Survey Distribution:

• Learners will receive the assessment after completing the last class of the program, or a membership class, during the timeframe an admin has chosen to measure impact.
• If a learner reschedules their final class, the survey will be sent only after class completion and if an assessment is open during that time.

360-Degree Feedback:

• Learners are prompted to invite 3+ direct reports or colleagues to provide feedback on their skills before they begin answering any questions.
• Once added, direct reports or colleagues will receive an email from hello@honehq.com asking for their feedback. Their responses are anonymous and confidential.

Results:

• Learners can view their results on the Hone Platform after at least two colleagues complete their surveys. We encourage learners to use their report insights to plan which Hone Membership classes to complete to support their further development.
• Admins will receive aggregated group results to assess the overall impact. For more information on understanding, click on this link to review our Help Center Article on how to interpret Hone Impact Survey Data.

Best Practices

The Impact Survey has been designed to measure impact across all of the different trainings your learners take part in. Since learners may take part in Private Programs, Membership Programs, and Membership classes they sign up for, it is important to minimize survey fatigue. At the same time, capturing the holistic impact of Hone training ensures a comprehensive understanding of its effectiveness.

By default, the Impact Survey measures impact across all trainings. This is our recommended best practice as all the classes taken will have an impact on their behavior.

• For example, if a learner participates in a private program, membership program, and some self-led classes, it becomes difficult for them or their colleagues to determine the specific impact of each class individually. The opposite is also true, that trying to measure only one of those may overestimate the impact from that program, as they took other classes from Hone as well. For that reason, we recommend measuring impact regularly across all attendance types. 

We recommend that you measure Hone’s impact quarterly. This frequency aligns well with business cycles, providing a regular cadence to assess trends and make timely adjustments while avoiding survey fatigue from more frequent measurements. When done in conjunction with a Business Review or when sharing with internal stakeholders, this allows you to tell an updated story of the total impact of Hone and avoids pitfalls of measuring the impact of just one program when learners took more Hone training than just the program.

Please note: The Impact Survey only targets learners who have completed a class or program, ensuring that all relevant training within a quarter is measured while avoiding surveying inactive learners.

FAQ

• If an org has multiple groups in a program, how is the assessment close date determined for a learner who reschedules various classes into different groups? 
  • Learners will not be eligible for assessment until they have completed the program, regardless of the number of reschedules. Once the learner has completed the program, the learner will become eligible for the assessment. 
• If a learner misses the second class in the program but completes the last class, will they still get the assessment? 
  • No, a learner will need to complete all classes in the program to be eligible for the assessment. Assessments are no longer tied to when a group is completed, they are tied to when a learner has completed the program. 
  • This means learners who are in the ‘INCOMPLETE’ and ‘IN PROGRESS’ states will not be eligible for the assessment until all classes have been completed.
• If a learner reschedules the last class into a membership class, will they still get the assessment based on when they complete the membership class? 
  • A learner will need to complete the membership class to be eligible for the assessment

Resources

• Click on this link to gain a better understanding of how Hone measures impact.
• Click on this link for a deeper understanding of the development of the post-program questions.
• Click on this link to adjust the assessment timeframe on the Hone platform.
• Click on this link for more FAQs about the assessment.

Please don't hesitate to email support@honehq.com if you have additional questions.