Hone AI Coach

Hone AI Coach is a proactive, always-on advisor trained on Hone’s extensive, evidence-based frameworks—designed to turn learning into real, on-the-job performance.

This “always-on” executive coach experience is available to:

• Prepare for high-stakes moments with confidence.
  • Receive timely, proactive check-ins before key interactions, like delivering tough feedback or leading important meetings, so employees can apply the right frameworks when it matters most.
• Reinforce learning through reflection and action.
  • Get guided follow-ups after real workplace moments to reflect, refine, and take the next best step, ensuring learning sticks and translates into behavior change.
• Get coached in the flow of work.
  • Access personalized, 24/7 coaching directly within Slack and Teams, with support that meets employees where they already work, no need to step outside their workflow.
• Build skills continuously, not just during training.
  • Benefit from agentic coaching that doesn’t wait to be asked; it knows when to step in, helping employees consistently apply and strengthen skills over time.
• Scale high-quality coaching across the organization.
  • Deliver consistent, research-backed coaching to every employee, tailored to their role, goals, and real-world challenges.

As a Learning Leader, you can personalize the AI experience with organizational context—such as mission, vision, and core values—ensuring coaching is aligned with your company’s priorities and culture. Click here for a guide to craft your organizational contexts effectively. 

AI Coach Best Practices

Below are the best practices for using Hone AI Coach. 

• Leverage a sample prompt to acclimate yourself to the Coach.
• Schedule a recurring task or meeting to dedicate weekly coaching sessions.
• Use the Personalize feature to get more relevant guidance.

You can apply these executive coaching best practices to your Hone AI experience. The more proactive, open, and action-oriented you are, the greater the return on your investment in executive coaching.

• Set Clear Intentions/Goals: Decide what you want the AI Coach to help with—leadership clarity, stress management, communication practice, or growth tracking. The clearer your intentions, the more useful and personalized the AI’s support will be.
• Precision drives better insights: Be Specific with Prompts; context will help you get the coaching you need(“give me feedback on how to present quarterly results with confidence to skeptical stakeholders”). 
• Use It in the Flow of Work: Don’t wait for big milestones; ask for quick input on emails, prep for a difficult conversation, or a high-pressure meeting. Embedding the coach into daily routines builds consistency.
• Reflect and Adapt: After trying an AI-suggested approach, reflect: What worked? What didn’t? Then loop back with the AI for refinements. This creates a feedback cycle that mirrors live coaching.

AI Coach Individual Personalization (Learner access only)

1. Log in as a learner at https://app.honehq.com/.
2. Navigate to the AI Coach from the left-hand panel.
3. Click 'Personalize'
4. Select 'Add insight.' 

• Learners can enter their insights, such as their role description, goals, performance feedback, development interests, and assessments. 

5. Learners interacting with Hone AI Coach via chat or voice mode. 

• They can start by asking AI Coach to help you prepare for an upcoming meeting with their manager or leadership team, or for guidance on how to give feedback to a colleague.
• Review the AI Coach Best Practice section to prepare for the interaction. 

Steps to Enable / Disable Hone AI Coach

1. Log in to the Hone platform.
2. Open ‘Team Settings’ on the top right side of the Admin Dashboard.
3. Click ‘AI features' on the left side of the screen.
4. Under Hone AI, toggle 'On, Admin only, or off'. 
   • On: Learners with Membership access will have access to AI Sessions on their dashboard. 
   • Admins only: only users with Hone Admin access will have access to Hone AI Sessions.
   • Off: Learners will not see the AI Sessions on their dashboard. 
5. Once you click your desired option, it will be saved automatically.

Hone AI Coach in Slack

Hone’s Slack integration helps employees always perform at their best by bringing on-demand coaching and timely reminders directly into where they work. Employees can chat with Hone’s AI coach anytime they need support and get alerts for upcoming Hone programs and classes all in Slack, making learning a seamless part of each workday.

L&D and HR leaders love the integration because it gives employees 24/7 support to navigate workplace challenges, increases engagement in development programs, and reduces reliance on emails, helping employees continuously grow their skills daily in the flow of work.

Value for L&D and HR Leaders

• Drives lasting behavior change. Solves one of the biggest challenges companies face for employee development—turning learning into real, on-the-job behavior change—by providing coaching in the exact moment of need.
• Scales high-quality coaching across your organization. Gives every employee 24/7 access to research-backed performance coaching, personalized to their role and goals.
• Embeds coaching into the flow of work. Brings coaching directly into Slack and Teams, so employees can get instant guidance and proactive reminders where work actually happens.
• Turns knowledge into application. Hone’s AI Coach doesn't just serve as a crutch, waiting for an employee to tap in when they need help. Instead, it knows exactly when to step in, before and after high-stakes moments, to drive skill improvement and application.

Value for Learners

• Always-on support. Get guidance whenever you need it, whether you’re tackling a challenge, preparing for a tough conversation, or exploring ways to grow in your career.
• Coaching, right where you work. Chat with Hone’s AI Coach directly in Slack and Teams to get real-time support that helps you navigate your workday with confidence.
• Turn learning into action. Apply what you’ve learned with personalized reminders, right before or after key moments like delivering feedback or leading a 1:1, so growth becomes part of your everyday work.

Video Walkthrough

Hone AI Coach in Microsoft Teams

Hone's Microsoft Teams integration helps employees stay supported in the flow of work by bringing on-demand coaching and timely learning reminders directly into Microsoft Teams. Employees can interact with Hone’s AI coach whenever they need guidance and receive alerts for Hone programs and upcoming classes, all without leaving Teams.

L&D and HR leaders value the integration because it provides employees with continuous support, increases engagement in development programs, and reduces reliance on email by delivering important learning notifications directly inside Microsoft Teams.

• Drives lasting behavior change. Solves one of the biggest challenges companies face for employee development—turning learning into real, on-the-job behavior change—by providing coaching in the exact moment of need.
• Scales high-quality coaching across your organization. Gives every employee 24/7 access to research-backed performance coaching, personalized to their role and goals.
• Embeds coaching into the flow of work. Brings coaching directly into Slack and Teams, so employees can get instant guidance and proactive reminders where work actually happens.
• Turns knowledge into application. Hone’s AI Coach doesn't just serve as a crutch, waiting for an employee to tap in when they need help. Instead, it knows exactly when to step in, before and after high-stakes moments, to drive skill improvement and application.

• Always-on support. Get guidance whenever you need it, whether you’re tackling a challenge, preparing for a tough conversation, or exploring ways to grow in your career.
• Coaching, right where you work. Chat with Hone’s AI Coach directly in Slack and Teams to get real-time support that helps you navigate your workday with confidence.
• Turn learning into action. Apply what you’ve learned with personalized reminders, right before or after key moments like delivering feedback or leading a 1:1, so growth becomes part of your everyday work.

FAQ

• Hone AI Coach needs to be activated by the organization’s admin, and learners are required to have Membership access.
• Currently, all users must navigate to their Learner Dashboard to access the Hone AI Coach; there is no way to access it directly from the Admin Dashboard.
• Learners will need to give Hone microphone permissions in their browser if they would like to proceed with the conversational AI Lessons/Practice experience. Hone will initially ask learners for permission, but if a learner accidentally says 'no' and then needs to change it later, the platform can't re-prompt them; they need to give permission to the microphone themselves.
  • Links for popular Help Center Articles include:
    • Google Chrome: Use your camera and microphone in Chrome - Computer - Google Chrome Help 
    • Safari: Control access to the microphone on Mac 
    • Microsoft Edge: Windows camera, microphone, and privacy - Microsoft Support 
    • Mozilla Firefox: How to manage your camera and microphone permissions with Firefox | Firefox Help 
• At the end of the AI Lessons/Practice, learners will be asked to provide feedback on their experience with the AI and what can be improved in the future, so our team can continue to improve the user experience.
• Hone AI Sessions can be added to Membership Programs during the Program Creation process.
  • Click on this link to learn more about how to leverage Hone AI Sessions in Membership Programs.

Data Privacy & Security FAQ

• Who to contact with security, privacy, or AI-related questions?
  • The best place to start is our Trust Center, which provides self-service access to our security, privacy, and compliance documentation. Your IT team can also submit questionnaires directly through the Trust Center. If a questionnaire is required outside the Trust Center, or if your organization have additional questions not covered there, please email security-team@honehq.com.
• How is Hone AI protecting user data?
  • Hone AI is designed to protect learner privacy while enabling personalized experiences. Data shared with our subprocessors is never used to train underlying AI models. Hone and its subprocessors process data securely and only as needed to provide the service.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
• What happens if an employee asks Hone AI an inappropriate question?
  • Hone AI is designed to provide grounded, professional responses. We use prompt engineering and subprocessors, to help ensure responses are safe, ethical, and appropriate for the workplace. If an employee asks a question that falls outside these boundaries, Hone AI will not engage with the content.
• Who can see what I ask Hone AI?
  • Only authorized Hone team members may review interactions for quality assurance and to improve the learning experience. All sensitive data is handled in line with Hone’s standard security and privacy practices.
  • For more details, visit:
    • Hone Trust Center
    • Privacy Policy
• How is my data stored?
  • Data used by Hone AI is stored in accordance with Hone’s standard data protection and retention policies.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
    • Data Retention Policy
• Does Hone AI comply with GDPR regulations?
  • Data processed by Hone AI is handled in line with Hone’s standard data protection, retention, and privacy policies, which are designed to comply with GDPR requirements.
  • For more details, visit:
    • Hone Trust Center
    • Data Protection Policy
    • Data Retention Policy
    • Privacy Policy
• What is Hone’s policy for AI Security?
  • Hone AI follows the same data protection, retention, and security practices that apply across all Hone services. Our subprocessors are bound by Data Processing Agreements and their service terms, which ensure customer data is only processed to deliver the service and is not used to train AI models. Hone also maintains strict vendor management and due diligence processes and has successfully completed a SOC 2 Type 2 audit.
    • For more details, visit:
      • Hone Trust Center
      • Data Protection Policy
      • Data Retention Policy

• How does Hone’s use of AI align with industry standards or best practices?

  • We approach AI as we do everything at Hone: with our customers and learning experience at the forefront of every decision we make. We apply the same security, privacy, and data protection practices to AI that we do across all services, validated through our SOC 2 Type 2 audit.