Program Insights Page Overview

  • Updated

The Program Insights Page allows you to see at a glance how learners are progressing through your program and their overall feedback. You can also take actions from this page, such as adding learners to the program, reminding learners to enroll, and rescheduling learners who have missed classes.

Overall Program Metrics

At the top of the Insights page, you’ll see high-level metrics that measure engagement and learner sentiment, including average attendance for the classes completed so far, average class rating, and an aggregate learning effectiveness score:

Note: Learning Effectiveness represents the percent of learners who indicated that they are “motivated and capable of applying what they learned in class” out of all learners who completed the post class survey and answered this question. 

The Learner Funnel

Below the overall metrics, you’ll find the Learner funnel, which gives you a visual of how many learners you’ve invited to the program, how many of those learners have started (or enrolled in or completed at least one class), and how many of those learners have completed all of the required classes in the program:

Learners to follow up with

Below the Learner funnel is the Learners to follow up with section. Here you can see exactly which learners have yet to enroll in the full program. You can also see which learners have missed classes and what classes they missed:

 

Resend Invite to All Learners

  1. Log in to the Hone portal, open up your desired program, and click on the 'Insights' page. 
  2. Scroll down to view the list of learners under 'Learners to follow up with'.
  3. You can send reminders to all learners by clicking on the ellipses on the right side.
  4. Click ‘Resend all invites’. 

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Resend Invite to Specific Learners

  1. Log in to the Hone portal up your desired program, and click on the 'Insights' page. 
  2. Scroll down to view the list of learners under 'Learners to follow up with'.
  3. Scroll down to view the list of learners under 'pending enrollment', and find the learner's name.
    • You can use the search bar to locate specific learners you would like to remind to enroll. 
  4. Click on ‘Resend Invite’ for the learners who have not enrolled.

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Reschedule a Class for a Learner

You can also proactively reschedule learners who have missed classes.

  • Navigate to the “missed classes” tab and find the learner’s name and the class you want to reschedule.
  • Select “Reschedule” and review the upcoming membership sessions of that class.
  • Select your preferred session and confirm the reschedule.

Detailed Metrics

Below the Learners to follow up with section, you can see attendance and learner ratings broken down by class:

At the bottom of the Insights page, you’ll see engagement and feedback metrics broken down by Department. You can also use the “Department” dropdown to see the metrics broken down by location as well. You can export this data to csv for further reporting.

FAQ

If you have any questions about the Insights Page or need assistance taking action from the Insights Page, please reach out to support@honehq.com.

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